Terms & Conditions
HiSmile is an Australian registered company (ABN 11602929886 ). If you need to contact a HiSmile representative please fill out the form on our ‘Contact’ section of our website otherwise email us at email@example.com. HiSmile reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 26th of July 2016.
Money Back Guarantee
We have absolute confidence in providing the best at home teeth whitening and oral hygiene products in the world. That's why have a 100% Results or Money Back Guarantee.
We proudly guarantee that your teeth will improve by a minimum of 2 shades while using our products.
In the unlikely event that you find this is not the case with your HiSmile experience please see below.
To qualify for our money back guarantee simply follow these instructions:
- Take a clear photo of your teeth before using our products*
- Use our products exactly as instructed
- Take a clear photo after you’ve completed all applications
- Email firstname.lastname@example.org with your before and afters attached
- Once approved, send back your product as directed.
- A refund for the cost of the product will be processed once we have received it
You have 30 days from the date received, to process a Money Back guarantee application.
Applications that do not meet this criteria will not be approved for refund.
*Please ensure that you take your before and after photo in similar lighting conditions as we will not approve your refund if there are drastic differences in lighting. Before and after photos must also include valid date and time stamps.
Product Availability and Prices
HiSmile will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and HiSmile will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. HiSmile’s prices are subject to change without notice. HiSmile reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.
All promotions are subject to availability and while stocks last.
Any products purchased outside of the advertised time frame set out by HiSmile will not be eligible for the promotional price. Where there is no promotion period specified, the relevant promotion will end when it is discontinued on HiSmile's platforms.
Terms of Product Use
This site is solely an online store for oral/beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition. HiSmile does not, and is not, able to give or intend to give any answers to your medical related questions. This website does not replace any medical professional resource.
HiSmile does not represent themselves as a doctor/physician and nor is this implied. Whiteness from this product will vary from patient to patient and will be different depending on the structure of ones teeth, the number of times it is being used or the duration of time on each whitening session. The results of these products are not guaranteed by HiSmile. Teeth whitening may not be uniform due to the difference in people’s teeth and HiSmile are not liable for any unexpected results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through HiSmile you accept all risks associated with the product, you agree that HiSmile will not be held liable for any unexpected results, or complications that may arise as result of the product.
IF YOU NEED MEDICAL ATTENTION, CALL 000 (In Australia) OR YOUR DOCTOR IMMEDIATLEY.
PEOPLE UNDER THE AGE OF 18, WHO ARE PREGNANT, HAVE HEALTH PROBLEMS, PERIODONTAL DISEASE OR GUMS THAT ARE IN POOR CONDITION, OVERLY SENSITIVE TEETH, WEAR BRACES, HAD RECENT ORAL SURGERY, DECAYED TEETH, HAVE ROOTS EXPOSED, HAVE COLITIS, HAVE JAW PROBLEMS, OR ARE ALLERGIC TO ITEMS INSIDE THE GEL SHOULD NOT USE THIS PRODUCT. It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside the gel or product before using.
Shipping and Handling Information
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
Untracked postage is an uninsured delivery service and won’t have tracking information.
Tracked postage means the package is tracked though to delivery.
HiSmile does not take responsibility for any un-tracked international parcels that go missing. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email email@example.com to arrange redelivery and will also have to pay for all postage costs.
HiSmile will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.
Please direct any shipping related inquiries to firstname.lastname@example.org.
Australia Post Standard: 4-6 Business Days
Australia Post Express: 1-2 Business Days
Tracked Standard: 6-10 Business Days
DHL Express: 2-4 Business Days
Royal Mail: 2-4 Business Days
Hermes Express: 1-2 Business Days
Suisse Post Tracked: 6-10 Business Days
Suisse Post Express: 2-5 Business Days
Suisse Post Tracked: 6-10 Business Days
US Armed Forces:
Untracked Standard: 25-35 Business Days
*All shipping times exclude clearance/customs delays.
Taxes, Duties and/or VAT
There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by HiSmile. If you are unsure of the charges and whether you will be affected, please contact your local customs office.
You can simply cancel your account by navigating to the 'manage subscription' area in your account. We believe that everyone should have a positive HiSmile experience, so if this is not the case, please email us at email@example.com and we would love to help where we can.
Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at HiSmile are not able to refund purchases unless the product is defective.
HiSmile will offer a refund, but only within 8 days and only for defective items. This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.
If an item has a defect and needs to be returned, you must first email firstname.lastname@example.org and describe your problem.