All shipping timeframes operate in business days which excludes weekends and public holidays.
If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you incase they have more information that isn't shown on your tracking link. Your parcel could be awaiting collection at your local post office.
If they are unable to locate your parcel, please reach out to our Customer Experience team via our Contact Form.
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My Hismile parcel is lost, what do I do?
If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you incase they have more information that isn't shown on your tracking link.
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